Shirt Shark Policies and Website Terms and Conditions

1) Shirt Shark reserves the right to change or alter the terms of any special offer, service offerings or pricing structures without prior notice.

2) Free graphic design is defined as work performed resulting in an illustration or graphic work. Free graphic design does not include ownership of artwork.

3) Artwork or graphics resulting from free graphic design are licensed to a customer for use on T-shirts or other apparel. All graphics provided by Shirt Shark must be printed by Shirt Shark.

4) Free graphic design services are provided "as is" with no obligation to meet any artistic criteria, style of expression, or skill level.

5) No time sheets or other records of hours worked will be provided for free graphic design.

6) Shirt Shark may, in its sole and absolute discretion, count all forms of consultation, creative revisions or other tasks relating to the creation of artwork as part of the process of graphic design.

7) Shirt Shark may, in its sole and absolute discretion, choose to create either digital artwork using a computer, traditional artwork or a combination thereof.

8) Shirt Shark does not provide any original graphic files or high resolution images for free graphic design services. Graphic artwork may be purchased or licensed under a separate agreement.

9) Free graphic design services are limited to the resources currently available to Shirt Shark. There is no obligation for Shirt Shark to use specific software, equipment or other art supplies not available to Shirt Shark.

10) Shirt Shark does not offer pro-rated services or pricing structures under any circumstances.

11) Free graphic design services are available to qualified customers only. No other offers, coupons or discounts can be used in conjunction our free graphic design offer.

12) Shirt Shark will not print, design, manufacture, or produce a shirt or other imprinted item that infringes the rights of a third party, including, without limitation, copyrights, trademarks, patents, trade secrets, rights of privacy and publicity.

13) Shirt Shark retains complete ownership of all original artwork creations. Customers are not allowed to use artwork in any medium or format, including on shirts or apparel, without prior permission.

14) In its sole and absolute discretion, with or without prior notice, Shirt Shark may refuse to print, design, manufacture, or produce an imprinted item or other product that is (i) libelous, defamatory or slanderous, (ii) condones, promotes, contains or links to warez, cracks, hacks or similar utilities or programs, (iii) is sexually suggestive or contains explicitly sexual content (including nudity), (iv) does or may denigrate or offend any ethnic, racial, gender, religious or other protected group, through use of language, images, stereotypical depiction or otherwise, (v) is designed to or does harass, threaten, defame or abuse others, (vi) exploits images or the likeness of minors, (vii) encourages or depicts the use of drugs, alcohol or cigarettes or (viii) is generally offensive or in bad taste.

15) SHIRT SHARK WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, PUNITIVE OR SPECIAL DAMAGES (INCLUDING DAMAGES RELATING TO LOST PROFITS, LOST DATA OR LOSS OF GOODWILL) ARISING OUT OF, RELATING TO OR CONNECTED WITH THE USE OF SHIRT SHARK SERVICE OR PRODUCTS, BASED ON ANY CAUSE OF ACTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Shirt Shark Return Policy:

Shirt Shark offers a Satisfaction Guarantee and aims to make our customers happy with their order. We offer a no hassle, no questions asked return policy. Customers can return a full custom printed order within 15 days of purchase. Simply return the t-shirts with the original paperwork and packaging within 15 days of receiving your order. Please contact us regarding any returns. You can call or email us at Email Customer Service and we will provide the information you will need to process the return.

All returns must be referenced by an invoice number. There will be a 20% restocking fee. No return will be accepted on used or washed merchandise. T-shirts must be in new, unworn condition. Partial returns are not accepted. We do not refund any shipping costs. We recommend sending the returned merchandise via UPS or Parcel Post. Insurance is recommended to cover any loss or damage by the carrier.

Terms of Service for Credit Card Purchases:

The term "credit card holder" as used in these terms and conditions is defined as the person or entity in whose name the credit card was issued by the bank or financial institution that appears on the credit card.

When you complete a purchase from our online store using a credit card for payment, you agree to the following terms and conditions:

You are the credit card holder, a representative of the credit card holder or the credit card holder is aware you are making the purchase and has authorized you in advance to make the purchase using their credit card.

If you are not the credit card holder, you agree to notify the credit card holder of the purchase before making the purchase, and you guarantee to ShirtShark, Inc. that you have made the credit card holder aware of the purchase in advance.

Should you have a problem with your purchase, you will contact ShirtShark, Inc. to allow us to resolve the problem before contacting either the financial institution that issued the credit card or the credit card company.

Credit Card Chargeback Policy:

You can rest assured that our credit card processing is completely secure. After you place your order, you will receive an automated receipt via email. We urge you to keep a copy of your email order receipt for your records. When you receive your credit card statement (if you ordered by credit card), you will see a charge from ShirtShark.

Should you forget and question or challenge this charge with your credit card company, we, as an Internet merchant, are assessed a $25 chargeback fee which is non-refundable. Additionally the entire cost of your order is deducted from our account. That money is not returned to us for 90 days following the resolution of the charge. The $25 chargeback fee is NEVER refunded to us - even after we provide proof of a valid charge. Therefore, we must pass this $25 fee back to you if you challenge a valid charge.

Your satisfaction is our primary goal. We encourage you to contact us for any issue with your purchase before considering a chargeback. We have an excellent track record in making sure our customers are fully satisfied with their purchases. If you have any concerns about your purchase we encourage you to contact us. We are always happy to assist you when needed.

All references to "chargeback" refer to a reversal of a Visa or MasterCard credit card charge placed at one of our ShirtShark Powered Stores. Fraudulent chargeback's are considered theft and can be prosecuted. If you feel that your credit card was used fraudulently at one of our stores, please contact us for immediate resolution.

You agree that you will not chargeback any valid amounts charged to your credit card by Style Star. If you chargeback a credit card charge for a valid payment initiated by you, you agree that ShirtShark may recover the amount of the chargeback in addition to $25 by any means deemed necessary, including but not limited to recharging your credit card or having the amount recovered by a collection agency.

To request a chargeback on your credit card for a valid transaction is considered FRAUD. Fraudulent credit card chargebacks will be aggressively PROSECUTED. We work closely with the Anti-Fraud Coalition, which is a partnership with the FBI to stop this kind of FRAUD. We will notify the appropriate Federal, State, and Local officials. Fraud is a FELONY. Committing a felony is a serious offense, and there are people CURRENTLY SERVING TIME IN JAIL FOR CHARGING BACK VALID TRANSACTIONS ON THEIR CREDIT CARDS. We report all wrongful or fraudulent chargebacks to Chargebackbureau.org.